What is a chrome exchange?
Shipping time and costs
Security deposit - what is it, how do I get it back,
or how do I avoid it?
Warranty and returns
Other buying options
WHAT IS A CHROME EXCHANGE?
The chrome exchange is when you
exchange your set of factory wheels (not previously
chromed or with any non-factory finish) for an identical
set in our chrome finish.
How do I know that
these wheels will fit my car?
Since this is a Chrome Exchange,
you already own the same wheels for your car in order to
do the exchange. We are sending you the same wheels,
only with our specialty chrome finish. Your wheels
CANNOT be previously chrome plated, have any major
curb damage, or be out of round. We MAY accept
minor curb damage if told in advance – contact us at
info@lawheel.com or (818) 626-8867 or toll free at
(800) 584-2832.
Can I still purchase the
wheels if I don’t have wheels to exchange?
Absolutely, but understand that the
pricing is different, as we are no longer receiving your
original wheels to chrome and resell; essentially, when
you are doing an exchange, you are simply paying for the
chroming, and not the wheel (thus the great pricing!).
To buy a wheel outright, simply contact us for current
pricing and listings:
info@lawheel.com or (818) 626-8867 or toll free at
(800) 584-2832.
If my wheels do not
qualify for Chrome Exchange, can I get still get a
credit for them?
Maybe, depending on why they do not qualify and the condition of the wheels. This is
determined on a case by case basis. If it interests
you, please contact us:
info@lawheel.com or (818) 626-8867 or toll free at
(800) 584-2832.
SHIPPING TIME AND COSTS
How long before my order
ships?
Most orders ship in 3 – 5 business
days unless otherwise stated. We will contact you right
away in case of a delay. We are 100% committed to
shipping you a perfectly straight and true set of
wheels. There are times when wheels do not pass our
stringent quality control standards, which may cause a
short delay.
How much does it cost to
ship my wheels / shipping outside the U.S.?
We ship to you within the 48
continental United States for free. If you are
returning wheels to us (for example, if you do a chrome
exchange), you are responsible for the return shipping,
but we may be able to sell you discounted return
shipping labels.
For other locations and for return
shipping rates please call or refer to the eBay listing.
For all international customers, you are responsible for 100%
of all duties, tariffs and taxes where applicable. We
fill out the invoice with the most accurate merchandise description to prevent any overcharges
from customs. Exchanges are only done in the USA,
Canada, and Puerto Rico.
How long do I have to return
my old wheels to you?
We must receive your factory wheels
14 days from the day you receive our chrome set. Since
most wheels take 5-7 days to travel in the USA, this
gives you approximately 7 days to have our new chrome
wheels installed.
If your wheels are returned after
14 days from the day you receive our chrome set, a late
fee (minimum $100) will be deducted from your security
deposit. If you think you may be returning your wheels
late, please contact us first to see if we will extend
your return time. A late fee is charged because we have
many customers, and a delay in receiving your wheels
means a delay for the next customer purchasing the same
wheels for their vehicle. If you do not return your
wheels within 8 weeks, you will forfeit 100% of your
security deposit.
Can I ship to a different
address?
We do ship to addresses other than
billing address, but your order must go through a
separate verification process, and shipment will be
delayed up to 5 business days.
SECURITY DEPOSIT – WHAT IS
IT, HOW DO I GET IT BACK OR HOW DO I AVOID IT
What is a security deposit
and why do I have to pay it?
The security deposit is required
when we ship our wheels to you first in order to cover
the possibility of your wheels not being sent to us.
Shipping our wheels to you first allows you to keep
driving your vehicle. The security deposit is refunded
when we receive your non-chrome wheels..
·
You can avoid the
security deposit by shipping us your wheels first.
·
You can also avoid the
security deposit by bringing your car to our shop
and we will install the chrome wheels for you on the
spot.
·
You can avoid the
security deposit
by purchasing the wheels outright (using different
pricing due to the lack of an exchange; contact us for
pricing).
Why is the security deposit
so much?
The amount of the deposit varies on
the value of the wheels we’re shipping out to you (i.e.,
a wheel that is a larger diameter will typically have a
higher deposit amount). It roughly covers the estimated
costs to us of replacing the wheels in the
instance that you do not send your qualifying wheels
back to us, or any repairs we may have to do to the set
of wheels you send to us (such as if they have curb
damage, are out-of-round, etc.).
How long will it take to get
my security deposit back?
The security deposit will generally
be refunded within 5 business days after we receive your
wheels if the wheels qualify for exchange and do not
have any damage for which we make a deduction. It will
be refunded the same way that the payment was made.
Will I receive my full
deposit back?
That depends on the condition of the wheels you send us.
You need to Inspect Your Old
Wheels (wheels you’re returning to us) before you pack
them!
L.A. Wheel and Tire understands that
it can be disconcerting to learn that the wheels you
returned to us were bent (out of round) or warped,
especially if you noticed no problems with the handling
of your vehicle.
To prevent any surprises, you
must have your mounting shop inspect your old wheels
by spinning them on a high-speed wheel balancer while
you are there in person, so you can see any defects
yourself. A wheel that is out of round will usually have
a visible hop or a flat spot while it’s rotating on a
balancer (usually on the back of the wheel), even if the
hop or flat spot is slight. Please pay careful
attention to both the front and back of the wheels. A
center-bent wheel will usually have a horizontal
wobble. Most wheels returned to us are received in good
condition and security deposit is promptly refunded in
full. However, when defective wheels are received, a
cost to restore the wheel to “True” will be deducted.
L.A. Wheel and Tire will try to notify a client if it
was necessary to take a deduction from the security
deposit for this purpose.
If repairs are required to be
performed on repairable wheel(s) being returned as a
“core” to L.A. Wheel, there will be a deduction from
your core deposit. Repair costs generally follow these
guidelines: $85 – minor wheel repair; $95 – standard
wheel repair (most out-of-round wheels); $115 – flat
spot /warped wheel repair; $145 – major wheel repair
(deep curb rash, etc.). If the wheel is not repairable,
you will be assessed the cost of a replacement wheel
calculated as a pro-rated (per wheel) portion of the
security deposit. In any event, you will never be liable
for any amount exceeding the total amount of your
security deposit.
L.A. Wheel and Tire does not accept “core” returns that
are not original factory wheels (such as
replica/reproduction wheels) and/or wheels that have
been previously chrome plated, powder coated, or which
have any other non-factory finish. We do not accept
previously repaired wheels, or wheels that have been
welded or modified in any way. Returning “core” wheels
that are not acceptable under the preceding two
sentences, will result in a 100% deduction from the
amount of your deposit that can be refunded. Any wheel
which we find to be non-repairable (incl., but not
limited to, wheels that are cracked, welded, corroded,
reconditioned or chrome plated or repaired) is
considered scrap, and a pro rata portion will be
deducted from your security deposit. In the event of
any dispute with you about the condition of your
exchange wheel, your sole remedy will be to have
the wheel returned to you at your shipping cost, and we
shall be entitled to deduct a pro rata portion of your
deposit (plus any shipping cost) to compensate
therefore.
Repair costs generally follow
these guidelines:
$85 – minor wheel repair
$95 – standard wheel repair (most
out-of-round wheels)
$115 – flat spot /warped wheel
repair
$145 – major wheel repair (deep
curb rash, etc.)
Wheels that are unacceptable
are:
-
Replica / reproduction and
all other non-factory wheels
-
Steel wheels
-
Chrome wheels – we use a
show-quality, trivalent chroming process that generally
makes other chrome wheels pale in comparison to ours, so
therefore we cannot accept chrome wheels for an
exchange. We can re-chrome your wheels for you; contact
us for more information.
-
Wheels that have been
previously plated, or finished (other than
factory finish)
-
Chrome clad wheels
-
Pitted / corroded wheels
-
Wheels that have been
previously repaired, machined, or welded
-
Wheels that have been
modified in any way
-
Wheels bent / damaged beyond
repair (including all center-bent wheels)
Below are photos of wheels
that are unacceptable for the Chrome Exchange Program:
This
chrome wheel corroded from being used on salted roads
This
chrome wheel corroded from being used on salted roads
This
chrome wheel corroded from being used on salted roads
This wheel cracked from hitting a
large pothole
This
wheel cracked from hitting a large pothole
This wheel cracked
from hitting a large pothole
This
wheel cracked from hitting a pothole
This
wheel cracked from hitting a pothole
This
wheel has a big chunk of metal missing due to curb rash
This wheel
is already chrome and has very
deep curb rash
This wheel
is already chrome and has very
deep curb rash
Below are photos of wheels
that are acceptable for the Chrome Exchange Program:
This wheel has a
repairable flat spot from hitting a pot hole
This
wheel has a repairable flat spot from hitting a pot hole
This wheel has
curb rash that will be
polished out during the chrome process
This wheel has
curb rash that will be
polished out during the chrome process
This wheel has
curb rash that will be
polished out during the chrome process
This wheel has
curb rash that will be
polished out during the chrome process
This wheel has
curb rash that will be
polished out during the chrome process
This wheel has
curb rash that will be
polished out during the chrome process
Remember: we may have other options
for you, or you can purchase the wheels outright
following our outright pricing (because you are no
longer sending us wheels that we can then chrome and
sell to other customers).
WARRANTY & RETURNS
How long is your warranty
and what does it cover?
Our Chrome Warranty can be found at
the top of our store pages.
What if I don’t like the
wheels, can I return them?
Certainly! Customer satisfaction
is very important to us, so we accept returns within 7
days.
If you receive defective
merchandise, we will provide a replacement.
If you wish to return it for any
other reason, you will be subject to a $250 restocking
fee. Shipping
charges are non-refundable. Wheels that have had tires
mounted or used in any way are non-returnable; please
inspect all wheels fully before mounting or using them
in any way. Return authorization number required for
all returns. Please contact us at
info@lawheel.com or (818) 626-8867 or toll free at
(800) 584-2832 to obtain a return authorization number.
OTHER BUYING OPTIONS
Can I exchange for 1 wheel
only?
Yes, but note that this requires
unique procedures based on your situation, so please
call us for more information about doing this type of
exchange.
What if my car has TPMS
(tire pressure monitoring system)?
If your car came equipped with tire
pressure sensors, your installer will simply remove and
reinstall them on your new chrome wheels.
Can I exchange my chrome
wheels for your silver set?
We do not offer this type of
exchange, but we can de-chrome your wheels and have them
refinished or powder coated in the color of your choice
IF they are not corroded and do not have
irreparable damage. We may have other options for you,
or you can purchase a set of silver wheels outright,
subject to availability. Please contact us at
info@lawheel.com or (818) 626-8867 or toll free at
(800) 584-2832.
We didn't reinvent the
wheel...
...We just made it look A LOT better! |
